Terms of Service

Last updated: 8 September 2026 — Version 2026-09-08

These Terms of Service (the "Terms") govern the use of the Evitalya service (the "Service") provided through the evitalya.com website. By creating an account or purchasing credits you accept these Terms.

1. Service Provider

This information is provided under Italian Legislative Decree 70/2003 on electronic commerce and Art. 49 of the Italian Consumer Code (Legislative Decree 206/2005).

2. Definitions

• Score: a livability indicator between 5 and 100 calculated for an Italian address.
• Report: a detailed analysis document for the categories selected.
• Credit: a prepaid unit used to generate reports. Credits are sold in packages.
• Consumer: a natural person acting for purposes outside their trade or profession.

3. Description of the Service

Evitalya is an urban livability analysis service based on public and institutional data sources. The user enters an Italian address; the system produces a livability score for that address and, on request, a detailed report broken down by category.

• Neighbourhood and district scores are free, unlimited and require no account. The overall score of a single address consumes 1 credit; every registered user receives 3 welcome credits. Credits can be spent only once the email address has been verified.
• Detailed reports are generated in exchange for credits. The credit cost of each report type is shown inside the Service at the moment of purchase.

4. Account

• To use the Service you must create an account (email and password, or sign in with Google).
• You must be at least 18 years old to create an account and purchase credits.
• You are responsible for providing accurate information and for keeping your sign-in credentials confidential.
• You may close your account at any time; see section 15.

5. Purchasing Credits and Prices

1. You choose a credit package from your account.
2. Before purchasing you confirm the pre-contractual information and request that performance of the service begin immediately (see section 7).
3. Payment is completed on the secure payment page operated by Stripe. Accepted method: credit or debit card (including Apple Pay, Google Pay and Link).
4. Credits are added to your account as soon as the payment is confirmed.

Prices may change at any time; changes do not apply to purchases already completed. Purchased credits do not expire, cannot be transferred and cannot be converted into cash (without prejudice to the refund cases in sections 7 and 15).

5.1 Monthly subscriptions

Alongside credit packages, monthly subscriptions may be offered. Subscriptions differ from credit packages in the following respects:

• Automatic renewal: the subscription renews automatically at the end of each billing period unless you cancel it, and the fee for that period is charged to your saved payment method.
• Cancellation: you can cancel the subscription at any time from the billing management link in your account (the Stripe Billing Portal). Cancellation takes effect at the end of the current period; the fee for that period is not refunded and you keep using the service until the period ends. Your right of withdrawal under section 7 is unaffected.
• Periodic credit allocation: the credits granted to your account in each subscription period are cleared at the end of that period and do not carry over. This does not affect the credits you have purchased: those do not expire. When credits are spent, the periodic allocation is used first.
• Price changes: any change to the subscription price is notified to you before it takes effect and applies only to subsequent periods.

6. Invoicing

An invoice is issued for every completed purchase. For customers resident in Italy the invoice is transmitted electronically through the Italian Revenue Agency's Exchange System (SDI); for customers resident abroad the invoice is issued in accordance with the applicable Italian legislation and sent by email on request. You may provide your tax identification number during the purchase.

7. Right of Withdrawal

If you are acting as a consumer, your right of withdrawal in relation to the purchase of credits applies as follows:

• Unused credits: you may exercise your right of withdrawal within 14 days of the payment date without giving any reason. The amount corresponding to the unused credits is refunded to you.
• Used credits: for credits against which a report has been generated, the service is deemed fully performed. Following your express request and acknowledgement above, the right of withdrawal ceases for that part (Art. 59(1)(o) of the Italian Consumer Code, Legislative Decree 206/2005).

To exercise your right of withdrawal it is enough to send an explicit statement to info@evitalya.com (e.g. "I withdraw from my credit purchase of 14 August"). Once we receive your statement we issue the refund within 14 days at the latest, using the same payment method you used and at no additional cost to you.

8. Legal Guarantee of Conformity

The legal guarantee of conformity for digital content and services applies (Art. 135-octies et seq. of the Italian Consumer Code, Legislative Decree 206/2005). If a report does not conform to the contract, you have the right to ask for it to be brought into conformity, for a price reduction, or to terminate the contract. Nothing in this section may be read as limiting or removing those rights.

9. Refund Policy

Without prejudice to your rights under sections 7 and 8:

• No refund is given for reports correctly generated and delivered, merely because of dissatisfaction with the score, different expectations, or the user entering the wrong address.
• Technical failure: if payment has been taken but the report could not be generated because of a technical failure attributable to us, the credit used is restored to your account; at your request the corresponding amount is refunded. Report it to info@evitalya.com.
• Missing or "N/A" metrics are not a technical failure: as explained in section 10, the resolution of institutional data sources can vary from address to address. This is disclosed to the user before the report is generated.

10. Nature of the Data and Limitations

Evitalya reports are produced from publicly available institutional data sources. The following limits matter:

• The data has variable resolution: some metrics are at building level, others at neighbourhood or provincial level. Crime statistics, for example, are at provincial level.
• Data sets are updated periodically by the sources; real-time currency is not guaranteed.
• The livability score is a statistical indicator based on an algorithmic model. It is not a property valuation, an appraisal, or a technical or legal assessment.
• The report includes a reliability indicator (R) for each metric.

11. Intellectual Property and Third-Party Data

The software, the scoring algorithm, the design and the content are protected by copyright and intellectual property law. Purchasing a report grants you only a personal, non-transferable licence to use the report you bought.

Reports contain content derived from third-party open data sources. The licences and attributions of those sources are listed on the Attributions page; content derived from ODbL-licensed sources (such as OpenStreetMap) is subject to the attribution requirements of that licence.

Prohibited uses: reproducing, redistributing or reselling reports; using the Service for automated scraping or bulk data extraction; reverse-engineering the scoring algorithm (mandatory rules of law are unaffected).

This section covers reports sold to consumers. Scores obtained through the API are licensed differently, under section 21: an active API plan allows you to publish the scores in your own product and in the documents you deliver to your client.

12. Acceptable Use

• Provide accurate information.
• Do not use the Service for unlawful purposes.
• Do not attempt to circumvent security measures.
• Do not send an excessive number of automated requests.

If these Terms are breached we may suspend or terminate access; section 15 then applies.

13. Service Availability

We work to keep the Service as available as possible, but 100% uptime cannot be guaranteed. The Service may be temporarily unavailable during planned maintenance or events of force majeure. Where a prolonged outage prevents purchased credits from being used, the amount corresponding to the unused credits is refunded.

14. Limitation of Liability

To the maximum extent permitted by law, Evitalya is not liable for:

• Decisions taken on the basis of the reports (buying or selling property, moving, applications, etc.).
• Inaccuracies in the institutional data sources.
• Indirect damages arising from use of the Service.

Evitalya's contractual liability is in any event limited to the amount you paid for the purchase concerned. This limitation does not apply in cases of wilful misconduct, gross negligence, death or personal injury, nor where mandatory consumer law does not permit liability to be limited.

15. Termination of the Contract

• You may close your account at any time. If unused credits remain at the time of your closure request, the corresponding amount is refunded on request.
• We may suspend or close an account in the event of a serious breach of these Terms. In that case too, the value of unused credits is refunded; our right to claim compensation for damage caused by the breach is unaffected.

16. Governing Law and Dispute Resolution

These Terms are governed by Italian law. That choice of law does not, however, deprive you of the protection afforded by the mandatory consumer-law provisions of the country of your habitual residence (Art. 6(2) of Regulation (EC) 593/2008, Rome I).

• Consumers: for disputes you may bring proceedings before the court of the place where you are resident (Art. 33(2)(u) of the Italian Consumer Code, Legislative Decree 206/2005).
• Non-consumer users: the Courts of Ancona have jurisdiction.

Before taking legal action you can contact us at info@evitalya.com to seek an amicable settlement. We answer complaints within 30 days at the latest.

17. Changes to the Terms

We may amend these Terms. Material changes are notified by email and on the site at least 15 days before they take effect. If you do not accept the changes you may close your account before the effective date; in that case the value of unused credits is refunded. Changes do not apply retroactively to the price of credits already purchased.

18. Commercial Emails (Payment Reminder)

If you open the payment page and leave without completing the transaction, we may send a single reminder email that lets you pick up where you left off. That message is sent under Regulation (EU) 2016/679 and Art. 130 of Italian Legislative Decree 196/2003, and is subject to the following rules:

1. Every message identifies the sender (name, address, tax number and email address).
2. Every message contains a one-click unsubscribe link. Your opt-out is recorded immediately and does not expire: we will not send emails of this kind again.
3. We do not send more than one reminder to the same address within seven days.
4. This reminder does not affect the transactional emails relating to your purchase: payment confirmation, invoice and the sign-in link to your account are sent to perform the contract and are outside the scope of the opt-out.

19. Data Protection

How your personal data is processed is explained in the Privacy Policy. The retention periods are set out there too, in a single table.

20. Contact

FlipHouse di Rozzi Francesco — Via Friuli 11, 60123 Ancona (AN), Italy
Email: info@evitalya.com · Contact form

21. API: Licence and Permitted Use

This section applies only to scores obtained through the API (/v1/score and related endpoints); reports sold to consumers remain under section 11. For as long as your API plan is active you are granted a non-exclusive, worldwide, non-transferable and non-sublicensable right of use.

What you may do:

• Publish the scores and category scores you obtain in your own product (a listing page, a portfolio tool, an internal assessment) and in the documents you deliver to your client (a valuation, a report, a presentation).
• Store and reuse the responses you obtain for the duration of your plan. When the plan ends, scores already published in documents you have delivered stay where they are; no new calls can be made.

What you may not do:

• Resell or sublicense API access to third parties, or share your key in order to get around the quota.
• Extract in bulk in order to build a competing database, or reverse engineer the scoring algorithm (mandatory provisions of law are reserved).
• Present the score as an official valuation or an expert opinion: as set out in section 10, it is a statistical indicator.

If you buy through an authorised channel. Scores obtained through RapidAPI, Apify, Zyla and api.market come from our partner key, not from a plan in your own name: whoever buys through one of those channels has the same rights and the same limits set out in this section, for as long as their subscription or credit with that channel is active. The attribution requirement below applies to them too.

This text is provided in six languages. In the event of any discrepancy between the versions, the Turkish version prevails.